HMRC Admin 10 Response

Hi Gwen
Sorry for the problems that you are experiencing regarding your payment of voluntary National Insurance contributions.  If you could call our National Insurance Helpline and ask for a manager to call you back then they should be able to help you further.  If you’d rather write in to the International Teams then the address is:-
PT Operations North East England
HM Revenue & Customs
BX9 1AN
United Kingdom
 

Hi
Sorry for the delay in allocating your payment of voluntary National Insurance contributions to your account.  If you could again call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) they will be able to send a request to the International Teams to ask that they allocate your payment.  If you are close to or over UK State Pension Age then please let the Helpline know.

 

Hi
Credits for caring for someone are awarded by the Department for Work and Pensions (DWP) and are added annually.  If there is a gap in National Insurance, we can advise of any shortfall once the credits have been applied.
The option to pay voluntarily can be taken by HMRC if you are looking to pay regardless of the outcome later in the year. We will note that you have made any payment before expected credits.
Please be advised that the last tax year does not count to your state pension. If you reach state pension age in the 2024/25 tax year, that year will not count if you are looking to make it a qualifying tax year.
You can call DWP to obtain pensions forecast and they will advise you on the tax year.
Enquiries - 0800 731 0469
Welsh - 0800 731 0453
Open - 8:00am to 6:00pm Monday to Friday, closed bank holidays and weekends
Northern Ireland
Enquiries - 0800 587 0892
 

Hi
Our International Team will use £824.40 to allocate a tax year to your National Insurance account and the overpayment of £5 should be deducted from your next payment of voluntary contributions.

 

Hi
We would assess each individuals application to pay voluntary National Insurance contributions separately so we can’t give a definite reply.
A person may pay voluntary class 2 National Insurance contributions whilst overseas provided that they have at least 3 qualifying paid tax years and were normally employed or self-employed in the United Kingdom before their departure and are employed or self-employed overseas.  

 

Hi
If you call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) they will be able to check that your payments are recorded and arrange for them to be allocated to your National Insurance account.  They will then be reflected on your Personal Tax Account.  You may wish to have your payment details with you when you call.

 

Hi
We cannot advise if you are due a refund of Class 3 voluntary NICs - our website gives information to help you decide if you want to apply at Voluntary National Insurance
You have to apply for the refund in writing.
If you receive a refund you may not be able to pay for this year again in the future.
You will need to write to us National Insurance Contributions & Employer Office - after the end of the tax year if applicable.
Stating: why you think you are due a refund and the tax year the refund/s are for.

 

Hi
Please wait 10 working days from making your payment of voluntary National Insurance contributions then call our National Insurance Helpline on 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas) and they will be able to help you further.  Please have your National Insurance Number and payment details with you when you call.

 

Hi
Our International Team are currently dealing with queries received via online submission on 29 September 2024 so, unfortunately, there will be a delay before they are able to help you.

 

Hi
Unfortunately, it is not possible to review personal matters in this forum.  For individualised assistance please contact our self assessment helpline or contact our webchat:  
Self Assessment: general enquiries