HMRC Admin 21 Response

Hi Amy,
Can I suggest you contact the NI helpline on 0300 200 3500. Lines are open 8am – 6pm Monday to Friday?
They should be able to make any necessary updates to your personal details during the call.
Thank you.


 

Hi william,
Thank you for your query.
You can complete a new CF83 application providing supporting documents. You should also provide a covering letter asking for your application to be looked at again, and explain why you think that you meet the criteria to pay at the Class 2 rate. The application can be found here -
Apply to pay voluntary National Insurance contributions when abroad (CF83) - GOV.UK (www.gov.uk).
Thank you.
 

Hi Julian,
If your NI record has not been updated 8 weeks after payment was made, please contact the NI helpline on 0300 200 3500. Lines are open 8am – 6pm Monday to Friday.
Thank you.

Hi Pedroribeiro,
If you have contacted us about this already, it should be being dealt with and I am sorry that this has not been clarified when you called.
For your reference, I am afraid that the area who would deal with a matter such as this are currently dealing with work received in March 2023.
I would suggest you call the helpline again and ask if your query has been noted and is waiting to be looked at, at this stage you can also ascertain when it was ‘logged’ and from this you will be able to ascertain roughly when it will be dealt with.
Alternatively, you can write to the following address – 
NI Account Correction Team
HM Revenue and Customs
National Insurance Contributions and Employer Office
BX9 1AN
Thank you.

Hi Cormac,
You must request this type of change request in writing and you should also complete a new CF83 application from the gov.uk website. You should submit as much information covering your time abroad.
More information can be found searching our website for Guidance on Social Security abroad: NI38.
Thank you.

 

Hi Philip,
The form you need to complete to request a statement of your UK National Insurance contributions (NICs) records is a CA3916 - Get a PDU1 certificate or a National Insurance contributions statement - GOV.UK (www.gov.uk) This form is also used to apply for a U1 certificate, however to apply for a statement of your NICs, you would choose the option to say that you are asking for a ‘statement of NICs for your information only’.
Thank you.

Hi Busyboy59 Senior,
Specified Adult Childcare Credits (SACCs) can only be awarded if the recipient of Child Benefit has enough Class 1 (employed) NICs on their record to make the relevant year a ‘qualifying year’ for pension purposes without the need for the NI credits associated with a claim to Child Benefit.
NI records are not updated with Class 1 (PAYE) NICs until after the end of the tax year and this process can take many months, which is why we suggest claims for SACC are not made until October following the end of the tax year.
You can apply before October, but if the Child Benefit recipient’s NI record has not been fully updated, your application would be rejected.
I can confirm that once SACCs are awarded, any pension increase is backdated to the date the recipient reached State Pension Age.
Thank you.

 

Hi Corrine,
Generally, an application for a refund of Class 1 NICs; that have been paid in error, must be made within six years from the end of the year in which the contribution was due to be paid. This time limit may be extended but only where: -
•    there is a reasonable excuse for not making the application within the six year time limit; and
•    the application was made without unreasonable delay after the claimant’s excuse for not claiming had ended.
If you believe you are due a refund you must write to Payment Reconciliation and supply the following information:
•    Name
•    National Insurance Number
•    Contact number
•    Details of the contributions you want refunded including
•    Amount that was paid
•    When it was paid
•    What year/years you paid for
•    How you paid
•    Why you want a refund
The address you need to write into is:
Payment Reconciliation,
PT Operations North East England,
HM Revenue and Customs,
BX9 1AN
Thank you.
 

Hi,
I am sorry for the problems you have experienced whilst trying to call the NI helpline. I can assure you that lines are open every weekday from 8am to 6pm.  
However in your case, this enquiry cannot be dealt with by telephone. 
As you wish to pay for a period during which you lived outside of the UK, we need to ascertain if you are eligible to pay and at what rate. 
This can only be done on receipt of a completed form CF83, which can be found on our website.
National Insurance and Apply to pay voluntary National Insurance contributions when abroad (CF83)
Thank you.
 

Hi Mike1052,
Based on the information you have provided, you could potentially be eligible to pay at the Class 2 rate. However, without looking at your records this decision cannot be made on this forum.
You would need to complete the CF83 application - Apply to pay voluntary National Insurance contributions when abroad (CF83) - GOV.UK (www.gov.uk) and read the information held in the NI38 leaflet before completing the form - Social Security abroad: NI38 - GOV.UK (www.gov.uk).
Thank you.