HMRC Admin 21 Response
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RE: Tax on a payout from a health insurance company
Hi UKHC,
I can only provide general information / guidance on this forum. For an answer to a detailed question of this nature, you would need to contact our Self Assessment helpline: Self Assessment: general enquiries, or seek professional advice.
Thank you. -
RE: Taxation on Life Insurance Surrender
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RE: help with UK-USA form US-Individual 2002 Part A
Hi Hui,
The question " The Service Centre address where your latest tax return was filed and the date your latest tax return was filed", relates to your IRS tax return and not your UK tax return. (https://assets.publishing.service.gov.uk/media/5de8de99ed915d09d0f7fded/Form_US-individual_2002.pdf) (https://assets.publishing.service.gov.uk/media/6384bc43e90e077898ccb48a/DT_US_Individual_Notes.pdf).
Thank you. -
RE: UK income tax on periodic pension payments received from Canadian RRIF
Hi Susan F,
The guidance at DT4617, advises that 'Where a UK resident makes a lump sum withdrawal from a Registered Retirement Savings Plan (RRSP) or a Registered Retirement Income Funds (RRIF), Canada imposes a 25 per cent withholding tax'. DT4617 - Double Taxation Relief Manual: Guidance by country: Canada: Withdrawals from Canadian RRSPs/RRIFs. No tax credit relief is allowable, which means that the full lumpsum is taxable in both Canada and the UK. You can, however, claim a foreign tax credit relief of up to 100% of the foreign tax deducted, against your Uk tax liability.
Please also have a look at DT4605 DT4605 - Double Taxation Relief Manual: Guidance by country: Canada: Notes which explains why no tax relief is due for tax paid in Canada.
Thank you. -
RE: Error in personal details with HMRC
Hi Tayah_5612,
If you have a Personal Tax Account you can do this yourself.
However I suspect that you will not have been able to open one due to the error on your name. If this is the case, you can contact the NI helpline on 0300 200 3500. Lines are open 8am – 6pm Monday to Friday and they will be able to correct your NI record.
Thank you.
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RE: CF83 says completed but not received letter
Hi MarieAnne,
Please contact the National Insurance helpline to check the progress of your application. You can contact them on +44 191 218 7777. Lines are open from 8am to 6pm Monday to Friday. Alternatively, you can use the webchat facility which can be found here -
National Insurance: general enquiries - GOV.UK (www.gov.uk) Please choose the option ‘Ask HMRC online’.
Thank you.
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RE: National Insurance Contributions
Hi user1357,
You will need to contact the National Insurance helpline and they will be able to look at your account then advise you on the tax years and your position going forward. If you had employment at that time, please have that information when you call.
Number - 0300 200 3500
Overseas - +44 191 203 7010
Open - Monday to Friday: 8am to 6pm Closed on Saturdays, Sundays and Bank Holidays.
Thank you.
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RE: How do I pay voluntary Class 2 contributions to fill gaps in my NI record (property business)
Hi David,
Some customers with income from property may be eligible to pay Class 2 NICs voluntarily.
The guidelines are here - NIM74250 - Class 2 National Insurance contributions: special cases: property and investment income
If , after reading this, you feel you are entitled to pay Class 2 NICs, you can register to pay online via our website or by calling the NI helpline on
0300 200 3500. Lines are open 8am – 6pm Monday to Friday.
Thank you.
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RE: How to Pay Voluntary National Insurance Contributions from Abroad
Hi Tim,
Depending on whether you are paying from the timescales are as follows:
International caseworker (countries outside the EU and EFTA) are currently working on post received 25 Feb 2024
Our EU teams are working on post received 16 October 2023.
This is will have no impact on the rates or late paid notations when we allocate the payment to the NI record.
Thank you.