Derek Bruce

I have the same issue - it appears the software when you turn state pension age cannot apportion the true amount of NI which should be paid so does an annual review when making your final submission. However, this then generates the error code 7865 and the NI sum must be zero (andf clearly for anyone during a tax year reaching retirement age, this problem will always arise). So - two quetions: 1. Why doesn't the basic PAYE tools cope with this simple issue given the thousands reaching state returement age in any one tax year; and 2. I was given the run around after the fifth attempt of getting through to the employer helpline telling me it was not their issue - please call the IT Helpdesk team - did that twice and still not resolved (how is it all the operators do, is read from a book of instructions?) - so was informed to email the helpdesk and still waiting. I would love to show you how long I have spent on the telephone waiting and going nowhere! Whilst I will only ever turn state pension age once in my life, you would think this would NOT be a problem with HMRC's own software.?Could the Rt Hon Rachel Reeves be sent a copy of my email please? Thank you