Cannot Receive UK VAT Number Confirmation Letter Despite Approval on 19/09/2024

Hello, I am seeking urgent assistance regarding my UK VAT registration. My VAT registration was approved by HMRC on 19th September 2024, and I have received confirmation via email. However, despite HMRC reissuing the VAT registration letter five times, I have not received any of the letters containing my VAT Registration Number (VRN). This issue is having a severe impact on my business, as Amazon suspended our seller privileges in early December 2024 due to VAT compliance default. They have now given us 40 days to provide the VRN, but it seems impossible to resolve this without receiving the letter from HMRC. I have already: Ensured my business address is correct and matches my Companies House registration. Repeatedly followed up with HMRC to request reissuance of the letter. 5 letters in total as been resent and not one arrived at destination. Tried every available means to obtain the VAT number, including checking the online portal, but there is no way to retrieve it there. Could anyone advise on: - Whether it is possible to obtain the VAT number via email, secure message, or phone? - How to escalate this issue within HMRC to resolve it quickly as this matter as a critical impact on our small business? - Any alternative steps to retrieve my VAT number? I just need the number of our VAT to enter it to our Amazon Seller account to reactivate our selling privilege. This is an urgent matter, as further delays may result in permanent suspension of my business on Amazon UK Marketplace. Any guidance would be greatly appreciated. Thank you for your help! Kind regards, Gauthier Our 

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HMRC send the VAT number in the post as this is a security check that confirms the business address is legitimate. If the business/trading address that you have given is correct and is an address you are at and able to receive post, then there is nothing HMRC can do if the postal system at your end is not working correctly. HMRC do not and never have given VAT numbers over the telephone as that would defeat the purpose of the security protocol of sending VAT certificates in the post......there is a bigger issue here, if you cannot receive a VAT certificate, how would you receive other letters from HMRC such as penalty notices or reminders or updates relating to changes in UK VAT law? You have listed the things you have done to check your address is correct, but you assume HMRC are at fault for not sending the letters. have you checked with your local postal office to see if there is an issue locally, do you share an address with other businesses, is someone intercepting your mail without your knowledge? Five requests and all getting lost would indicate a system failure in the postal system rather than HMRC failing to issue a copy of the letter. It is frustrating but this is the process HMRC operate to protect from fraud. You can always submit a formal complaint https://www.gov.uk/complain-about-hmrc and that may see you being contacted and the matter resolved.

Hi Gauthier,
I'm sorry to hear that you are having such issues in receiving your VAT number.
Unfortunately the VAT number can not be provided through the Business Tax Account or by email and would have to be sent through the post.
Can you contact our Heline urgently using the details below:
VAT: general enquiries
Thank you.