Basic PAYE Tools problem after updating to latest version

Hi Jon Smith 350,
If you have already downloaded and installed the Basic PAYE Tools version 25.1 and you’re still experiencing problems, contact the online services helpdesk.
You should check this page regularly for further updates:
Basic PAYE Tools — service availability and issues
Thank you.

Hi Benny Lui,
If you have already downloaded and installed the Basic PAYE Tools version 25.1 and you’re still experiencing problems, contact the online services helpdesk.
You should check this page regularly for further updates:
Basic PAYE Tools — service availability and issues
Thank you.

Hi Jean Wong,
Please contact our online services team for advice.
Technical support with HMRC online services
Thank you.

 

Hi Jean Wong,
The issue with Basic PAYE Tools should now be resolved.
If you have already downloaded and installed the Basic PAYE Tools version 25.1 or failed to install and still experiencing problems, contact the online services helpdesk.
You should check this page regularly for further updates:
Basic PAYE Tools — service availability and issues.
Thank you.
 

Have a same/similar problem. Running new 2025/6 Basic PAYE Tools I just get a big white square headed "Employer/Employee data - Actions required" Have uninstalled and re-installed a dozen times! Help

After updating Basic PAYE Tools, cannot run the software anymore. I uninstall and install again, still showed "Startup error" "The application encountered an error in the startup process. The logs may contain more details". Not only one facing this problem, don't you think that the last version of software have some error?

I updated the software and still getting error too as version is 25.1, Still show '' The application encountered an error in the startup process. The logs may contain more details. What should I do now?? I cannot do the FPS on time

Hi VERONICA SIMPSON,
Please contact HMRC Online Services Helpdesk for assistance with this error code.  
They can be contacted on 0300 200 3600.
Thank you.

 

This morning I attempted to load up latest Rti and our virus checker said that there is a trojan virus in BPT RTI. I do not know that if you are aware that system has virus/bug.

Hello, I updated the Basic PAYE tools yesterday, but it cannot open. It shows that "The application encountered an error in the startup process. The logs may contain more details.". I am worry about that I cannot disclose my NI to HMRC through the software. I have already contacted the online services helpdesk, but it does not help. I would like to ask what should I do now? Is there any bugs for the software? Thank you!

The problem still exists! Again I have downloaded the newest version, tried to access it in various ways as per the suggestions, downloaded adobe switched to a newer computer, and yet ,there is still an error message popping up and I cannot access basic tools, it wont let me in. How can make my submissions? I am at a loss to know what to do! please, please advise HMRC! I have spent soooo many hours on this!

Hi Paul Ives,
Please contact our online services team for advice.
Technical support with HMRC online services
Thank you.

Hi WH KWOK,
Please contact our online services team for advice.
Technical support with HMRC online services
Thank you.

Hi MICHAEL COLGAN,
Please contact our online services team for advice.
Technical support with HMRC online services
Thank you.

 

Hi dartan DART,
Please contact our online services team for advice.
Technical support with HMRC online services
Thank you.

I used the other computer to download… Still showing "Startup error" "The application encountered an error in the startup process. The logs may contain more details". Would you please provide a solution, not only call us to have a phone call. That not helpful.

I have just updated the software to 25-26 year, and now when opening, get a nearly blank page with: /bptrti/datareview/ Employer/Employee - Actions Required and a white empty box. And nothing else. Can anyone help?

I have now managed to complete my end of year having found a workaround. I operated the software in Assisted Mode and it worked fine. This opens the software in a web browser and can be found via the start menu in Windows 10 (for me).

Hi Benny Lui and Sally Jackson
We can only advise that Version 25.1 of the Basic PAYE Tools was released on 4 April 2025. All users should download and install this version. 
Information around any issues, including a blank screen, can be found at:
Basic PAYE Tools — service availability and issues or contact 
Technical support with HMRC online services
Thank you.
 

Hi,
I have downloaded the latest version of Basic PAYE tools today, but it still unable to open.
It still shows that "The application encountered an error in the startup process. The logs may contain more details."
I have checked my computer fulfill the hardware requirements.
I am worry about that I can't disclose my salary to HMRC through the software on time.
I have already contacted the Technical support with HMRC online services, but it does not help.
I would like to ask for the solution.
Is the software still have error as there are a lot of user facing the same problem?
Please provide the solution.
Thank you!