Reclaim VAT on faulty goods that the seller doesn't want returned

Hi I am claiming a refund on faulty astronomy equipment purchased from Holland. The seller dosen't want to pay for the items to be returned and has asked me to dispose of them. How do I go about reclaiming VAT, the cost of the items with postage was €400. Many thanks 


Name removed admin .

Hi You should look at https://www.gov.uk/guidance/claim-repayment-or-remission-of-charges-on-rejected-imports-ce1179.

Hi Thanks for your reply. I looked at that website and it says : "Who can apply You can make a claim if you are: an importer or a representative of the importer a customs agentnone of the above a freight forwarder or a fast parcel operator, acting on behalf of the importer" I am none of the above, I am a domestic consumer, does this mean I can't reclaim the tax paid ? Many thanks Pat

Hi Direct claims to HMRC can only be made by the importer or their representative. If you have paid import VAT to a courier to release your goods from customs it’s likely you will have been named as the importer. You will need to contact them to get the import details. If the VAT has been paid/ charged by the retailer you will need to seek the refund from them.

Thank you very much for explanation. I will get in touch with the courier. Cheers Pat

Hi,
Please  contact our Internal Trade Team as below:
Imports and exports: general enquiries.
Thank you.