Trinity001

Hi, The VAT return was submitted on 03 July and the online status indicated repayment should be by 08 August. However, repayment was not received and I have been calling HMRC helpdesk every 2 weeks to get an update but they are unable to give any timeframe for the repayment. My account online has indicated that a letter was sent indicating the reason for the delay but I have not received the letter. I tried requesting a copy of the letter when I call HMRC but they are unable to help me. I was advised that HMRC are doing their checks before repayment, but since I did not receive the correspondence I don't know if any information was requested. I mentioned above, I have been calling HMRC frequently and have been told the same thing each time. They are unable to provide any further details and cannot advise the next steps. Can you provide an email address or direct contact to the departments that handles the VAT ? Thank you.