Denise Scott

I also downloaded the Basic pay update, was PAYE wk 50. It completely wiped all traces of Basic Tools. I haven't been able to pay my staff for 3 wks now, & not been able to finalize end of year submissions. I spent 8 1/2 hrs on the phone on Friday between different Departments, each with an average 1 hr waiting time. No one seems to be able to help sort the problem, just back & forth.. Was told twice it was my fault as I didn't back up on USB , this was not helpful. Now have just white screen saying action required. Anyone had any luck getting help. I can't not pay my staff , it's not fair, due to an issue out of our control.