naokike14

Hello, I have sent goods to the EU to a customer. Tax and duties were charged separately (not included in the product price) during checkout. Order was then sent DDP via DHL. The customer has no returned the goods. As the exporter are we responsible to refund the tax and duties paid and then claim back through our courier or is it the customers responsibility to claim tax and duties from their own country's border? I am not VAT registered in this EU country so not sure whether we can claim back tax and duty. Thanks