Neelam2023

Hello, We have recently changed our bank and opened an business account with Wise. The new account details for VAT were then changed online using the HMRC web portal. Yesterday, we received a VAT repayment for the latest VAT return submitted, but Wise blocked the transaction, requesting proof of funds. Sent them screenshots from HMRC portal and they still are requesting more documentation. The money is in the Wise account, but they have now frozen the account, until they verify the extra documentation submitted - which are bank statements. Wise said that if for whatever reason the documentation is not accepted by them, the money will be returned to sender, in this case to HMRC. When and if this happens, will it return to HMRC account portal as a credit and then am I able to initiate the transfer to bank account, using new bank account details? I am in the process of open another bank account for the company, this time with a proper bank. Also, what evidence can I provide Wise that this payment is genuine from HMRC? Thanks