VAT Cheque cancelled by HMRC

I recently received a VAT refund from HMRC by cheque, and unfortunately for me, I use Monzo, so I have to mail the cheque in. In the meantime, I've tried to sign up so that any future refunds could be deposited directly. I've made an error, which is why I think the cheque was stopped, and I need to know how to get a new one reissued as quickly as possible. In short, my business name is something like Acne Trade (Wiltshire) Ltd. When I submitted that, the system said no brackets allowed - so I submitted Acne Trade Ltd. In hindsight, I should have done Acne Trade Wiltshire Ltd. Anyway, the new deposit method was denied and the cheque was cancelled. Noooooo. How can I get a new cheque? I need this ASAP. Thanks in advance for your time.

Clearly the name of the VAT registered business is not the same as the bank details you gave (missed off the "Wiltshire"). The bank account name must match the name of the VAT registered business (excluding special characters of course). You should be able to go back into your government gateway and add correct bank details - exclude the brackets but leave in Wiltshire - in terms of the cancelled cheque, once the bank details have been updated via your gateway (give it a day or two), you can then contact HMRC general VAT helpline and ask them to reissue the refund to the bank details showing on your government gateway. Monzo are able to receive refunds from HMRC, so not sure why you would want HMRC to reissue you with another cheque, but if you still prefer a cheque, then you call the general VAT helpline and request the cheque be re-issued.

Hi,
Please contact our VAT urgently so that we can resolve this for you.
VAT: general enquiries
Thank you.