HRP

How long is the wait to hear about HRP increases on pensions after letter has been sent

Hi,
HMRC cannot advise how long it will take for your pension to increase.
Please contact the Department for Work and Pensions on 0800 731 0469 who will be able to help you with your query.
Lines are open from 8am to 6pm, Monday to Friday.
Thank you.

My wife was told in February 24 that she may be due to HRP. She cared for our son who passed away in 2008 for many years . Unfortunately there are no records to prove the he received DLA or Motability as records are only kept for 7 years. We sent all the information we have to prove this and we're told that it has gone to a committee for consideration. This was May 24. We have been told in various telephone calls it has been approved and gone to DWP. Other times it has not been approved and other times she is not eligible. How do we find out or who do we speak to, in order to find out what is happening. We have still not received a reply to the letter we sent in May 24

Hi,
If the application for is HRP (Home Responsibilities Protection) please call the National Insurance helpline. Once the account holder has passed security they can advise if the application has been approved for the tax years that have been applied for.
If the tax years have been approved or disallowed a letter will have been issued.
If the application has been approved, any changes to the pension can be checked with the Department for Work and Pensions.
If no letters have been issued regarding the application, will be replying in due course.
HMRC National Insurance helpline:
Number - 0300 200 3500
Overseas - +44 19 1203 7010
Open - Monday to Friday: 8am to 6pm closed on Saturdays, Sundays and Bank Holidays.
DWP (Department for work and Pensions):
Number - 0800 731 0175
Overseas - +44 191 218 3600
Open - 8:00am to 6:00pm, Monday to Friday
Thank you.