Problems logging in

I have been unable to log into my personal tax account. When I try i get the message saying password is incorrect even though i know it is correct as regularly log in. I then tried to reset password and had the following message 'You cannot reset your password online Contact HMRC to get help.' I have contacted HMRC and they have said they will investigate and have given me a case reference but are not getting back to me. Its very frustrating as i would like to file my self assessment and check my corporation tax account, neither of which i can do. Has anyone else had this issue and how do you resolve it?

Hi DCollins44 Collins,
We are sorry you are having issues accessing your online account.
As you have already contacted the online helpdesk they will review and contact you.
If you need to chase up the case you can contact the online helpdesk:
Technical support with HMRC online services
Thank you. 

Struggling with exactly this. And no one will help....

Same. I had all my gateway number saved on browser, and the app logged me out, unable to change password. Exactual same error message as above posts. Please assist. I had account problem in this community forum about a month ago too.. reported that a week ago, no on reply me.

Hi,

Please contact our online services team for advice.

Technical support with HMRC online services

Thank you.

Hi! I have the same problem! I have finger prints on my phone and details memorabled on my pc and suddenly, i couldnt not log in! I try to recover my id and password and says cannot recover online! I didnt got any e mail that somebody trying ro log in my account but just like that im unable to acces! I spoke with HMRC on the phone and they said my account looks fine! They said somebody will contact me in 2 days but nothing happened and its been a week! Does anyone know how this can be fixed, please? Thank you!

I have similar problem. been 3 weeks or trying to get someone to sort it out. technical email instructions just keep saying the same things which will not work for me. I updated my phone 3 weeks ago but the gateway keeps trying to send the code to old phone which i do not have. many staff have tried to sort it out but say it is a technical problem as all their records have the correct number. Technical say it is not a tech problem just go online and say you cant receive and provide the documents. but i dont have any. and i keep answering the questions but i cant be verified. been trying for 3 weeks now. a staff person also tried and got the same problem. Something is wrong. How hard can it be to send the code to my new number or to give a better choice of identity documents or questions. Nobody has contacted me and today the helplines are all down. Anybody else know what can be done?

Yep! Same happening to me. Tech support has been dealing with this for several weeks now and I still can't log in. Initially even they could not access my account, but as of yesterday they can. However I am still getting the same error message. SO frustrating because without access I need to keep telephoning and that takes ages, today for example was more than an hour!

CazCan62 i give them a call every few days and all the time same answer, i will be contacted in 6 weeks! They not saying why i cant acces my account or why this is happened, they dont say anything, just they give me all the time the same answer and an refference number! Its so frustrating!

I finally got an answer yesterday after calling yet again. Apparently my account was suspended after I reported a Phishing attack I had received via mail. I had suspected this and even offered it as a possible reason but they fobbed me off. Now it's been confirmed so maybe this is the reason others are experiencing this problem. I have no idea why they didn't advise me they had suspended the account. It would have saved me a Lot of phone calls! Sad to say tho I STILL can't access my account while they PROCESS the problem. My account is still live tho so I cannot even create another. Just a waiting game now while they investigate and set up a new account for me. In true HMRC style I've been told they cannot say when that would be!

Hi newtwatcher,
We are sorry you are having issues using the online system.
For assistance please contact our online helpdesk:
Technical support with HMRC online services
Thank you. 

Hi CarmenD,
We are sorry to hear about your experience and regret any inconvenience caused. Unfortunately we are unable to offer call backs via this forum. If you would like to file a complaint you can do so here: 
Complain about HMRC.
Thank you.

I have exactly the same problem for last 7 months. I tried technical support with HMRC online service, they seems to be not helping instead poling my case to other teams and those teams also dont do anything. There is no way out for me, what should I do?

Hi,
We are sorry you are having issues accessing your online account. If unable to self serve online you will need to contact our online services team for assistance.
Technical support with HMRC online services
Thank you. 

I have been trying to setup a gateway account so that I can generate online tax code for TFL to renew my Private Hire Licence (PCO) since last November without success. When I enter my details i.e. name, D.O.B, NI, etc the system goes "the information you gave does not match our records". This is despite the fact that HMRC themselves have confirmed on numerous occasions through phone calls that all the information I have provided and what is on their system are correct. When I speak to the technical support they seem unwilling to take their time and go through the issue with me to address it. Everyone i have spoken to keep passing the buck. When I raise the issue with technical support online services they return with a generic information which looks like a template and doesn't solve my problem. Just today I have sent two queries on the issue and they have returned with the same message from their template. This is my livelihood but I'm now resigned to losing my pco licence due to hmrc's unwillingness to help resolve a technical issue that is to do with them.

Hi, when i try to log in to my HMRC app i am redirected to prove my identity, i give all the necessary data and it says that some data is wrong, but it isn't, i confirmed with HMRC that al the data that i gave is right and up to date, and was told that it's a technical issue, i contacted the the technical support and they did nothing, just told me that i need to provide more info, which i did and i still have no answer, it's been going on for more than a year, i am calling and every time i am redirected or i am told that it's been fixed and i should be able to log in but i still have this problem. What can i do? Can i have a meeting in a HMRC office to prove my identity so i can finally have access to my account?

Hi Florin181994,
Unfortunately, in order to progress your query here, we would need to review what evidence you have provided to verify your identity, and access
your record to review the progress of any fixes identified.
Contact us by webchat or phone via Technical support with HMRC online services to allow us to do this.
Thank you.