Phone number to call to allocate NI catch up payments for overseas resident ?

HMRC team (or other knowledgeble forum users) I am an overseas resident (Canada) I have completed a CF83, to establish what I need to pay to catch up on NI contributions I have received a response and have paid the stated amount. This was almost 4 months ago. I have confirmed (+ 441912037010) that the money was received and is awaiting allocation. The agent on this number could NOT allocate my funds to the appropriate years on the call. He says that has to be done by a different department. My question: What Number can I call to get an agent on the line that can allocate my confirmed payment to the appropriate years (06-24) and hence update my contribution record and pension forecast? Thankyou in Advance. Jonathan.

Hi,
It’s currently taking about 22 weeks from an individual making their payment of voluntary National Insurance contributions to it being recorded on their Personal Tax Account.  Apologies for any inconvenience:
National Insurance: general enquiries
Thank you.

Dear HMRC team Can you please give an update on the current timeline from an individual making their payment of voluntary National Insurance contributions to it being recorded on their Personal Tax Account. I note in your last message that it was 22 weeks (see last post in this thread). I am beyond 29 weeks now and it's still not showing. Any update would be appreciated. Thankyou. (Any other readers here with recent experiences that could update also would be great. TIA. ) Jonathan.

Hi
If you have made a payment from abroad or for an abroad period, the timescale is 29 weeks for allocation. However, as you have mentioned it is now over the 29 weeks please call 0300 200 3500 or + 44 191 203 7010 if overseas to progress chase.

 

We made the payment in July. We rang and were told it was there but not allocated and would be in 6 weeks. It is over 22 weeks now. Are you now saying we have to wait another 7 weeks?

What is the number to call to allocate my funds for the appropriate years that I want to pay.. I keep on being disconnected from +441912037010 and I can not find an online question option to ask how to pay just for the years that I want to select from the list of years you offered the payments for to me.

I have a similar issue. I have now blindly sent just shy of 2500GBP to what I hope is HMRC from my UK bank with no online record of receipt. First payment sent 2-June 2024 - 28 weeks ago, last one just yesterday. No payments show up on the online record. In fact, the online record doesn't even reflect my latest letter from HMRC (dated 30-April 2024 - 33 weeks ago) which confirmed HMRC receipt of my CF83 and acceptance of my Class 2 status (previously Class 3) shortfall payments after I originally misunderstood the qualifying criteria. The online record still shows the old Class 3 payable gaps. Countless attempts to call the phone number above, I'm talking probably 50 times in the last few weeks. After answering (repeatedly, due to bot not quite getting my accent) the automated questioning, I eventually make it to the queue, nobody ever picks up, I always get cut-off, time in queue varies from 5 mins to 35 mins. "The recent average wait on this line is 20 minutes", yep, sure. Very frustrating.

My payment has now been allocated (20 Dec) after payment was made on 3rd May. I called +441912037010 which appears to be the best number to get somebody who knows the allocation process. You have to bypass the automation (NI contributions / something else followed by 'representative please'). Wait time for me varied from 5 minutes to 35 minutes. I am in Canada so it was generally 4pm or later in the UK when I called. They cannot conduct the allocation over the phone. They can request an escalation which they did for me after 30 weeks, and the allocation was completed in 3 days. They can confirm payment has been made and will confirm the amount paid. Hope that helps those waiting and Happy Christmas!

Hi TD National,
We are sorry for the problems that you are experiencing contacting our National Insurance team. We can confirm that their telephone numbers are 0300 200 3500 (from the UK) or +44 191 203 7010 (from overseas).  
If you would prefer to send a letter to advise how you wouldd like your payment of voluntary National Insurance contributions allocated, then our postal address is:  
HM Revenue & Customs,
PT Operations North East England,
BX9 1AN,
United Kingdom.
Thank you.